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News & Press: Government

Operation Sikhokha Ngesikhathi

Wednesday, 01 November 2017   (0 Comments)
Posted by: Ernest Roper
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Operation Sikhokha Ngesikhathi, translated to English reads operation pay on time and is an initiative publicized by KwaZulu-Natal Department of Treasury, advocating their commitment to paying suppliers within 30 days.

On their website, they state that the Provincial Government of Kwazulu-Natal is committed to paying its suppliers within 30 days from receipt of invoice or in accordance with the terms of the contract. They also offer some FAQ’s on what to do in the event of payment delays which Members will perhaps find useful:

What channels are available to me to follow up on a delayed payment by a provincial department?

Your first port of call regarding payments must be the department that received the goods or services. 

What should I do if my payment has been delayed by a provincial department for more than 30 days?

Queries regarding payments that have been delayed beyond the prescribed 30 days or terms of a contract must be logged with the PAYMENT QUERIES HELPLINE on 0800 201 0249 or emailed to A query reference number will be issued for follow up purposes. The query will then be handed over to a dedicated query team for follow-up with the relevant department.

(Please note that while compiling this article I tried the above advertised 0800 number and couldn’t get through on it, I did however achieve success by dialing 0800 201 049 and asking to be put through to payment queries.)

What information will be required for the helpline to facilitate the quick resolution of my query?

You will be required to submit the following documents in order to initiate the follow-up:

  • The copy of the order issued by the department;
  • Proof of delivery of services or goods;
  • Copy of the invoice submitted for payment; and
  • Any correspondence with the relevant department.

How long will it take for the helpline to resolve my query?

You will receive an update within 7 days outlining the way forward in resolving your query. If there is no dispute, payment will be effected within 21 days of the complaint. If there is a dispute, a meeting will be arranged within 21 days of the complaint between yourself and the Department to agree on the resolution of the dispute. In this case payment will be effected within 21 days from the resolution of the dispute. 

How can I ensure that I receive my payment within 30 days or in terms of the contract?

You must:

  • Ensure that you are registered as a vendor on the Provincial Suppliers Database
  • Get a valid order before servicing the department;
  • Get acknowledgment of receipt of goods or services from the receiving entity
  • Submit original invoice with correct calculations to the finance office;
  • Don't wait for cut-off dates before submitting your invoices;
  • Register as an entity on BAS and update any banking information changes. This must be done for each Department that you service.

Ernest Roper | Membership Services Manager

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